Nordstrom

Author: B. Galindo Nordstrom: A Culture for the Customer Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was very authoritative to the company that it remain a family establishment. With a ism to allege the customer “the best possible service, selection, quality and value,” (Nordstrom, 2009) they substantial a culture that focused on a family environs and clash the customers every need. Nordstrom’s values & philosophy assimilate live on puff up cognize. They provide an extreme emphasis on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they be acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees be like family and that they should be recognized and supported as family. Employees have been known to engagement afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers culmination in from out of town. Nordstrom is so focused on customer satisfaction that urban falsehoods have become common.

One legend states that after Nordstrom had acquired a new store from Northern mercenary Company, a customer who did non know that the company changed, brought a potty of tires to exchange. Nordstrom decided to make the exchange even though they did non sell tires, because they believed that it was not the customer’s fault that they did not know the comp any changed. (Wikipedia, n.d.) Communicatio! ns play a honorable role in their organizational culture. There is a expression “each one teach one” (The Great place to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a honorable essay, order it on our website: OrderEssay.net

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