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Why the customer c atomic number 18 all-important(prenominal) in turn and tourism. Who will benefit from good customer c be and how? A definition from institute of customer care is the sum come up of what an organisation does to met costumer, Expectation and provide customer satisfaction ??????????? ?? ????????? ?????? ? ????????? - ????? ?????????? ????? ????, ??? ??????????? ?????? ???????????? ?????????, ???????? ? ???????????? ????????????????? ??????????? costumer care generally involves Service team work and assist partner ship Actions by a offspring of battalion in a team or in a several different organisations ?????? ????????? ?????? ????????? ?????? ??????? ???????????? ? ???????????? ????????? ????? ???????? ??????? ?????? ? ??????? ??? ? ?????????? ????????? ???????????? Why the customers* care service important in a travel and *tourism? Tourism is extremely susceptible to service failure because of the very large number of service provides in industry Travel and tourism is a very people dependent area of work It hit heavily on people and human nature dictates that mistakes moldiness happen ?????? ??????????????? ????????, ?????? ? ??????????? ? ????????

?????? ????? ???????????, ????? ????????? ????? ??-?? ????? ???????? ?????????? ????????????, ???????????? ? ?????????????? ??????????? ? ?????? ????? ??????? ????????? ????? ?????? ??? ???????? ? ??????? ??????? ?? ?????, ? ???????????? ?????? ???????, ??? ?????? ?????? ????????? What does it mean in practice? Complain handing or service recovery Whats a benefit are on that point? Business Increased sales and profit oversee new demand from new costumer s curve recruitment cost Stay ached from competition What benefits are there? The costumer Pleasant experience Helpful interested rung Recognition and respect Customers needs are met What benefits are there? For staff Job satisfaction little stress High morale Job security pass off out... If you want to get a full essay, order it on our website: Orderessay

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